Disclaimer

Definitions:

Contingency Expenses: Any additional expenditure resulting from the Treating Institution undertaking certain additional measures (other than those already indicated to the Participant/Patient or his/her family members/relatives/escorts/friends making the booking on behalf of the Participant/Patient at the time of his/her admission with the Treating Institution) required for the benefit and welfare of the Participant/Patient, including but not limited to complications during treatment or post treatment, overstay, emergency, new findings prior to, during or post treatment, fresh investigation or equipment use required, medical escort and equipment required to escort Participant/Patient back to his/her home country. 

Special Care Package: Total cost of a package booked by the Patient or his/her family members/relatives/escorts/friends on behalf of the Patient, for patient and its one attendant only, comprising of any travel related services such as transportation or any ground handling facilities provided by Diva CARE and hotel booking for the Patient and a family member/ relative/ escort/ friend accompanying the Patient during and post treatment, excluding tickets and Contingency Expenses.

Total Healthcare Package: Treatment Package and Special Care Package, excluding tickets and Contingency Expenses. 

Travel Package: Total cost of any travel related services or any ground handling facilities provided by Diva CARE including but not limited to any type of tickets, packaged holiday tours, holiday excursions, hotel booking for the Patient and family members/ relatives/ escorts/ friends of the Patient, hotel booking for one or more family members/ relatives/ escorts/ friends of the Patient for the duration of the Special Care Package, hotel booking of the Patient and a family member/ relative/ escort/ friend of the Patient beyond the duration of the Special Care Package, change of hotel bookings as suggested in the Special Care Package, excluding Contingency Expenses.


Package: Total Healthcare Package or Treatment Package or Special Care Package or Travel Package.

Participant/Patient: A person, in whose name and/or on whose behalf the booking is made in respect of the Package and/or whose name appears on the registration form, payment receipt and final invoice.

Treating Institution(s): Hospitals / medical institutions / beauty institutions / spas / wellness institutions which have been selected by Diva Travel (India) Private Limited to render services to the Participant/Patient.

Treatment Package: Total cost of the treatment of the Participant/Patient, booked by the Participant/Patient or his/her family members/ relatives/ escorts/ friends on behalf of the Participant/Patient as decided by the Treating Institution, including investigations, hospital stay and treatment cost as accepted by the Participant/Patient at the time of booking for a particular treatment.

Diva Travel (India) Private Limited (“Diva”) is a travel and holiday organizer only.

Diva does not control or operate any Treating Institution, neither does it operate or control any facility or service provided by the Treating Institution mentioned in the Package. Diva takes care in selecting all the ingredients in the Package and has no control whatsoever in running the Treating Institution and hence, Diva can not be made liable/responsible for any delay, default, failure, improper services/deficiency in services provided by the Treating Institution and/or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the Treating Institution.

The Treating Institution shall be solely responsible for all treatment to be provided by it to the Participants/Patient, including but not limited to surgical, medical, wellness, beauty and all related queries, opinions and complications and Diva shall not be responsible for the same.

Any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the Participant/Patient’s treatment due to the Participant/Patient’s present or past illness or the side effects/ allergy of/to drugs or lack of adequate treatment, pre, during or post treatment will be the absolute responsibility of the Treating Institution and/or the treating Doctor, as the case may be, and Diva shall not be responsible for the same.

Any medical information not mentioned or withheld by the Participant/Patient or his/her relatives or not asked for due to the negligence of the Treating Institution and/ or the treating Doctor will be the absolute responsibility of the Treating Institution and/ or the treating Doctor, as the case may be, and Diva shall not be responsible for the same. 

In case the Treating Institution and/ or the treating Doctor is not competent in handling a particular emergency or complication arising pre, during or post treatment of the Participant/Patient, it shall be the absolute responsibility of the Treating Institution and/ or the treating Doctor, as the case may be, to refer or call upon the competent medical authority, after taking the consent of the Participant/Patient or his/her family members/ relatives/escorts/friends and Diva shall not be responsible for the same.

It shall be the absolute responsibility of the Treating Institution and/ or the treating Doctor, as the case may be, at the time of the Participant/Patient’s admission to apprise him/her or his/her family members/relatives/escorts/friends making the booking on behalf of the Participant/Patient of the possibility of Contingency Expenses (howsoever rare) and secure his/her consent or the consent his/her family members/relatives/escorts/friends in writing to pay for or assist the Treating Institution to recover from the insurance company all the Contingency Expenses and Diva shall not be responsible for the same. 

The Treating Institution shall be solely responsible for any extension/change of treatment dates by it and/ or the treating Doctor, as the case may be, and Diva shall not be responsible for the same.

The Participant/Patient or his/her family members/relatives/escorts/friends making the booking on behalf of the Participant/Patient shall read carefully the terms and conditions mentioned herein before filling and signing the registration form. The terms and conditions as set out in the registration form are also set out in the Package brochure, a copy of which has been provided to the Participant/Patient or his/her family members/relatives/escorts/friends making the booking on behalf of the Participant/Patient. The Participant/Patient (and his/her family members/relatives/escorts/friends making the booking on behalf of the Participant/Patient) shall sign the registration form. The signing of the registration form by the Participant/Patient (and his/her family members/relatives/escorts/friends making the booking on behalf of the Participant/Patient) shall mean acceptance in totality of the terms and conditions contained herein by the Participant/Patient (and his/her family members/relatives/escorts/friends making the booking on behalf of the Participant/Patient). The registration form, payment receipt shall be binding on the Participant/Patient (and his/her family members/relatives/escorts/friends making the booking on behalf of the Participant/Patient) and shall constitute a contract between Diva and the Participant/Patient (and his/her family/ members/relatives/escorts/friends making the booking on behalf of the Participant/Patient) on the Participant/Patient (and his/her family members/relatives/escorts/friends making the booking on behalf of the Participant/Patient) signing the registration form and making payment towards the Package.

If the Participant/Patient (and his/her family members/relatives/escorts/friends making the booking on behalf of the Participant/Patient) has any complaint in respect of the services rendered by the Treating Institution, he/they should forward such complaints directly to the Treating Institution without any recourse to Diva.